Shipping & Returns

 

Shipping Domestic

Orders are normally sent within 2-4 working days. If you require products sooner, please contact me. Larger Parcels are normally sent UPS one day delivery, small parcels sent with Royal Mail. If you have a preference, please let me know.

Shipping International

International orders are normally sent within 2-4 working days. I will send medium to large size International parcels with 1 or 2 days UPS. Small parcels will usually be posted with Royal Mail. If you require tracking, please get in touch.

Returns

In accordance with the law, you have 14 days to cancel an order. You then have a further 14 days to return said item in unused, undamaged condition, as received. If your item does arrive damaged, please contact me within 48 hours to resolve the issue, if you could send photos of damages, this would help to speed things up.

If you are unhappy with your purchase, you have 14 days to return the item.

Please contact me on kchossackpottery@gmail.com